Privacy Policy
​Irregular Investigations
13341 W. US Hwy 290, Building 2, Office 120, Austin, TX 78737
Last Updated: October 19, 2026
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This Privacy Policy explains how Irregular Investigations ("we," "us," or "our") collects, uses, and shares information when you visit our website (the "Site") or book services through it. By using the Site, you agree to the practices described below. If you do not agree, please do not use the Site.
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1. Information We Collect
Information you give us. When you book a service, submit a form, or contact us, we may collect your name, email address, phone number, mailing address, the service you select, appointment date and time, payment details (handled by our payment processor), and any information you choose to include in a message or booking note.
Information collected automatically. When you visit the Site, we and our service providers may automatically collect your IP address, browser and device type, operating system, referring pages, pages viewed, time spent on the Site, and approximate location derived from your IP address. This is collected through cookies and similar technologies (see Section 4).
Please do not submit sensitive case details through the Site. Booking forms and contact forms are not a secure channel for confidential or privileged information. Share case details only after an engagement is in place and through the secure method we provide.
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2. How We Use Your Information
We use the information we collect to:
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Schedule, confirm, and manage your bookings and process payments
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Respond to your inquiries and provide customer support
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Operate, maintain, secure, and improve the Site
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Send service-related communications such as confirmations, reminders, and updates
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Send marketing communications, where permitted by law and subject to your choices
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Tailor our services and marketing, including through third-party marketing cookies (with your consent where required)
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Detect and prevent fraud or misuse, and comply with legal obligations
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3. How We Share Your Information
We do not sell your personal information for money. We share information only as described here:
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Website platform. The Site is built and hosted on Wix.com. Wix processes data on our behalf to host the Site, power bookings, and provide related features. Wix's handling of data is governed by its own privacy policy, available at wix.com/about/privacy.
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Service providers. Payment processors, scheduling and email tools, analytics providers, and similar vendors who help us operate the Site and our business, and who are permitted to use your information only to perform services for us.
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Marketing and advertising partners. Third-party services that place marketing cookies or similar technologies, as described in Section 4.
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Legal and safety. When required by law, subpoena, or legal process, or when needed to protect our rights, property, or safety, or that of others.
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Business transfers. In connection with a merger, sale, or transfer of all or part of our business, in which case your information may transfer to the successor.
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4. Cookies and Similar Technologies
Cookies are small files stored on your device. The Site uses:
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Essential cookies, which are necessary for the Site to function, including security, bookings, and session management.
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Functional and analytics cookies, which help us understand how visitors use the Site and improve it.
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Marketing cookies, which we may use from third-party services to tailor the services we provide and the marketing you see, including measuring the effectiveness of our marketing.
Where required by law, we will ask for your consent before placing non-essential cookies. You can also manage cookies through your browser settings, though blocking some cookies may affect how the Site works. Third parties that set cookies on the Site operate under their own privacy policies, and we do not control their practices.
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5. Withdrawing Consent
You may withdraw your consent to marketing cookies, tailored marketing, or other consent-based processing at any time. To withdraw consent, send written notice to:
Irregular Investigations, 13341 W. US Hwy 290, Building 2, Office 120 Austin, TX 78737
Please include your name and the contact information you used on the Site, and state clearly what consent you are withdrawing. Withdrawal does not affect processing that took place before we received your notice.
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6. Data Retention
We keep personal information only as long as needed to fulfill the purposes described in this policy, including providing services, meeting legal, accounting, and reporting requirements, resolving disputes, and enforcing our agreements. When information is no longer needed, we delete or de-identify it.
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7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, and we rely on Wix's security infrastructure for Site hosting.
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8. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, to opt out of targeted advertising or the sale or sharing of personal information, and to withdraw consent. To make a request, write to us at the address in Section 10. We may need to verify your identity before responding, and we will respond within the time required by applicable law. If we decline a request, you may ask how to appeal our decision.
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9. Children's Privacy
The Site and our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
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10. Contact Us
For questions about this Privacy Policy, to exercise your rights, or to withdraw consent, write to:
Irregular Investigations 13341 W. US Hwy 290, Building 2, Office 120 Austin, TX 78737
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11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date above shows when it was last revised. Material changes will be posted on the Site, and continued use of the Site after changes take effect means you accept the updated policy.